{"id":14518,"date":"2022-08-31T07:09:43","date_gmt":"2022-08-31T05:09:43","guid":{"rendered":"https:\/\/milexia.com.marcom-test.net\/fr\/?page_id=14518"},"modified":"2023-07-07T13:28:20","modified_gmt":"2023-07-07T11:28:20","slug":"formulaire-de-retour","status":"publish","type":"page","link":"https:\/\/azure.milexia.com\/fr\/contacter\/formulaire-de-retour\/","title":{"rendered":"Formulaire de Retour"},"content":{"rendered":"

Instrumentation Scientifique : Intervention sur site<\/h3>\n

Dans le cas d’un probl\u00e8me technique, remplissez le formulaire en s\u00e9lectionnant la BU concern\u00e9e, notre \u00e9quipe reviendra au plus vite vers vous. Ajoutez un maximum d’informations sur votre panne pour que nous puissions identifier au plus vite son origine<\/p>\n

Informatique durcie : Autorisation retour de mat\u00e9riel (RMA)<\/h3>\n

Si vous rencontrez des probl\u00e8mes techniques sur vos \u00e9quipements informatiques (PC box, moniteurs, panels PC, tablettes, etc…) remplissez ce formulaire et s\u00e9lectionnant la BU appropri\u00e9e. Merci de bien vouloir retourner vos produits dans leur emballage original, correctement conditionn\u00e9s et emball\u00e9s en mentionnant le num\u00e9ro RMA \u00e0 cette adresse :<\/p>\n

Milexia France<\/strong>
\nEspace Technologique de Saint-Aubin, B\u00e2timent Mercury II, 91190 –\u00a0 Saint-Aubin<\/strong><\/p>\n

Vous devez obtenir impe\u0301rativement un nume\u0301ro de retour attribue\u0301 par le SAV, sans ce nume\u0301ro de retour RMA, le mate\u0301riel sera refuse\u0301 ou retourne\u0301 a\u0300 l\u2019expe\u0301diteur a\u0300 ses frais.<\/p>\n

Que dois-je indiquer dans le formulaire de retour?<\/h3>\n

Comple\u0301ter soigneusement le formulaire (les champs annote\u0301s d\u2019un * sont obligatoires). Toutes informations errone\u0301es peuvent entrai\u0302ner un retard dans la proce\u0301dure.
\nVous recevrez automatiquement votre n\u00b0 de RMA. Attention pour chaque produit que vous nous retournez, vous devez demander un N\u00b0 de RMA.<\/p>\n

Questions relatives a\u0300 la garantie de votre mate\u0301riel<\/h3>\n

Dans le cas de mate\u0301riel sous garantie (attention il existe des exclusions voir nos CGV)<\/strong><\/p>\n

Nos techniciens proce\u0300dent a\u0300 la re\u0301paration et le mate\u0301riel vous est renvoye\u0301 a\u0300 nos frais.<\/p>\n

Dans le cas de mate\u0301riel hors-garantie<\/strong><\/p>\n

Apre\u0300s expertise, un devis vous est adresse\u0301 (sous 8\/10jours hors pe\u0301riode de conge\u0301s). De\u0300s re\u0301ception de votre accord e\u0301crit, nos techniciens proce\u0300dent a\u0300 la re\u0301paration aux conditions du devis.<\/p>\n

Afin que nous traitions votre demande dans les plus brefs de\u0301lais, n\u2019oubliez pas de joindre les re\u0301fe\u0301rences de votre produit ou commande.<\/p>\n","protected":false},"excerpt":{"rendered":"

Instrumentation Scientifique : Intervention sur site Dans le cas d’un probl\u00e8me technique, remplissez le formulaire en s\u00e9lectionnant la BU concern\u00e9e, notre \u00e9quipe reviendra au plus vite vers vous. Ajoutez un maximum d’informations sur votre panne pour que nous puissions identifier au plus vite son origine Informatique durcie : Autorisation retour de mat\u00e9riel (RMA) Si vous […]<\/p>\n","protected":false},"author":5,"featured_media":465,"parent":865,"menu_order":37,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page-rma.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14518","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nInterventions et Retours| Milexia France<\/title>\n<meta name=\"description\" content=\"Contactez notre service apr\u00e8s vente si vous avez besoin d'une intervention ou si vous rencontrez un probl\u00e8me technique avec un produit.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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